FAQ

Frequently Asked Questions


🌍 Do you ship internationally?

At the moment, Auraclothi ships only within the United States 🇺🇸
This helps us ensure faster delivery and better service for our customers.

🚚How long does shipping take?

We aim to get your order to you as quickly as possible. Here is our delivery schedule:

  • Order Cut-Off: 5:00 PM (ET).
  • Handling Time: 1–3 business days (Monday–Friday).
  • Transit Time: 6–13 business days.
  • Shipping Cost: $4.99 flat rate.
  • Total Delivery Time: 7–16 business days (Handling + Transit Time).

Note: Delivery times are estimates and may vary due to holidays or carrier delays.

💳 What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.
  • Digital & Express Payments:
    PayPal.

Additional secure payment options may also appear at checkout, depending on your device and location. All transactions are processed using advanced encryption to ensure your financial information stays safe.

🔄 Can I return or exchange an item?

Yes! We offer easy returns and exchanges within 30 days of delivery 😊
Items must be unused, unworn, and in their original condition with packaging intact.

📦 How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email 📧
You can use it anytime to track your package until it arrives at your door.

🎉 Do you offer discounts or promotions?

Absolutely! 🎁
We regularly run seasonal sales, special discounts, and exclusive offers.
Sign up for our newsletter to stay updated and never miss a deal.

📏 Are your products true to size?

Yes, our products are designed to fit true to size 👕👗
We recommend checking our detailed size chart before placing your order for the best fit.

📞 How can I contact customer support? Our support team is always here to help 🤍

📧 Email: support@auraclothi.com
📞 Phone: +1 (315) 554-9692
📍 Address: Destiny USA, 1 Destiny USA Dr, Syracuse, NY 13204, United States
⏰ Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)

You can also reach us through our Contact Us page. We aim to respond to all inquiries as quickly as possible.